Customer Experience Management

CUSTOMER EXPERIENCE IS THE ONLY BRAND DIFFRENTIATOR, (IN A CROWDED AND VICIOUS MARKET) WHICH CANNOT BE PATENTED OR EVEN IMITATED ...Yet how many market-driven companies take the EXTRA care to maintain and grow their existing customer base???? This blog spot of management guru DR WILFRED MONTEIRO is addressed to his alumni from academia and the numerous sales/customer service seminars conducted pan India

About Me

DR WILFRED MONTEIRO India's Management Guru: since 1995- proven sales performance turnaround EXPERTISE; a BIG score of successful turnaround interve ntions- to help Clients gain a competitive edge through people & process development in Sales & Customer Service. we have spearheaded turnaround of clients afflicted by stagnant sales and erosion of market share in a wide spectrum of companies. . Our Clients discover new insights discover new insights and levers for successful implementation.

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