Customer service is growing ( more than product innovation) in importance as a competitive business differentiator in the future. Every customer you keep, is one less that you need to find.

21  Select  Quotes

 to fire motivation & inspiration

in your Customer Service Professionals

DON’T WORRY IF YOU CANNOT
 TAKE CARE OF YOUR CUSTOMERS...
YOUR COMPETITORS
WILL DO THAT FOR YOU  ... 
DR WILFRED MONTEIRO

Your most unhappy customers are your greatest source of learning.
Bill Gates

Your customer doesn’t care how much you know until they know how much you care.
Damon Richards

Your best customers leave quite an impression. Do the same, and they won’t leave at all.
SAP Ad

You’ve got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.
Rupert Murdoch

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
Jerry Fritz

You are serving a customer, not a life sentence. Learn how to enjoy your work.
Laurie McIntosh

Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.
Martin Oliver, MD Kwik-Fit Financial Services

When the customer comes first, the customer will last.
Robert Half

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton, Founder of Wal-Mart

There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!
Ben Cohen, Ben & Jerry’s

There are no traffic jams along the extra mile.
Roger Staubach

The customer’s perception is your reality.
Kate Zabriskie, Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer

The customer experience is the next competitive battleground.
Jerry Gregoire, CIO, Dell Computers

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig Ziglar

Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
Ross Perot

Know what your customers want most and what your company does best. Focus on where those two meet.
Kevin Stirtz

Right or wrong, the customer is always right.

Marshall Field

Revolve your world around the customer and more customers will revolve around you.
Heather Williams

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker

Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.
W. Edwards Deming

CUSTOMER SERVICE IS NOT A DEPARTMENT, IT’S EVERYONE’S JOB.

DR WILFRED MONTEIRO